Support

The fastest way to reach the ZeerDrop team is by email at business.ekaya@gmail.com. We read every message and typically respond within 1–2 business days.

To help us resolve your issue quickly, please include:

• The email address associated with your account.
• Your device model and operating system version (e.g. iPhone 14, iOS 18).
• The app version, shown on the app's settings screen.
• A clear description of the problem and the steps to reproduce it.
• Screenshots or a screen recording, if the issue is visual.

Most account and billing questions can be resolved directly in the app:

• Restore purchases — use “Restore Purchases” on the paywall or settings screen to re-sync content you've already paid for.
• Refunds — in-app purchases are processed by the App Store or Google Play. Refund requests must be made through Apple or Google, as we cannot issue store refunds directly.
• Subscription management — manage or cancel active subscriptions from your Apple ID or Google Play account settings.
• Login problems — if you can't sign in, request a new magic link or password reset from the login screen, and check your spam folder.

You can delete your account and associated personal data at any time from within the app, under Settings → Account → Delete Account.

If you no longer have access to the app, email us at business.ekaya@gmail.com from your registered address and we will process the deletion for you. See our Privacy Policy for details on what data is removed and retention obligations.

We're a small team and we genuinely rely on user feedback to improve ZeerDrop. If you've found a bug or have an idea, email us with the details. Bug reports that include reproduction steps are especially helpful.

How do guests join an event? The event owner shares a QR code or link. Guests scan or open it to upload and view photos — no account is required to contribute as a guest.

How long are event photos available? Photos remain available for the retention period set by the event owner's plan. Owners can download the full gallery before it expires.

I lost my event owner code. Contact us from the email address used to create the event and we'll help you recover access.

Which devices are supported? ZeerDrop runs on recent versions of iOS and Android. We recommend keeping your OS and the app updated for the best experience.